Please note, ISBE2020 has been postponed and will now take place in Melbourne on 11 – 16 September 2022.

Terms and Conditions


For accommodation cancellation policies, please refer to the individual hotel policies noted on the website. Any amendments to original hotel bookings must be forwarded via email to the Congress Office. Verbal changes or cancellations cannot be accepted nor will the hotels accept any changes direct.

Registration Fees

Cancellation of a registration must be advised via email to the Congress Office via isbe2020@wsm.com.au. Verbal changes or cancellation cannot be accepted.

The following refunds will apply from the date of receipt of notification:

On or before Friday 26 June 2020: 100% refund less an administration fee of $110 including GST
On or before Monday 27 July 2020: 75% refund less an administration fee of $110 including GST
On or before Wednesday 26 August 2020: 50% refund less an administration fee of $110 including GST
After Wednesday 26 August 2020: No refund available

The refund will be returned via the same payment method as the original receipt of funds.

No refund will be made after Wednesday 26 August 2020, however an alternative delegate name may be provided in writing and the booking and funds will be allocated accordingly. 

Please note, no refund or discount will be made if a function or event within the registration fee is not taken up or is subsequently cancelled.

Optional functions or events may be cancelled before or on Wednesday 26 August 2020 and will be refunded in full via the same payment method as the original receipt of funds. After Wednesday 26 August 2020, no refunds will be made however an alternative delegate name may be provided via email and the booking and funds will be allocated accordingly. 


Participants are strongly advised to secure appropriate travel and health insurance. Delegate registration fees do not provide any such insurance coverage. The Organising Committee and the Congress Office accept no responsibility for any loss in this regard.


All Congress registration fees and additional ticket rates are quoted in Australian Dollars. GST at 10% is included.


By registering, participants acknowledge and consent that during their attendance at ISBE 2020 their image or voice may be recorded via video, photograph or by any other means (“recorded”) by an officer or official of ISBE 2020 which may be distributed or published at the discretion of the organisers of ISBE 2020. If you do not wish to be recorded, you are required to formally advise the Congress Office in advance by email.

Privacy policy

If you interact with WALDRONSMITH Management as a client, member or as a meeting delegate, personal information about you may be held for the primary purpose of supplying you with information related to membership, conferences and events. This information is likely to include your name, contact details, address, payment details, telephone numbers etc. WALDRONSMITH Management has secure systems that stores this information and will not collect this information unless required to in undertaking services and functions associated with our ordinary business. In keeping with the provisions of the National Privacy Act, WALDRONSMITH Management is committed to the protection of the privacy of this personal information received during the ordinary course of business. If you are a visitor to our website and you provide personal information to our staff via this website, your personal information will be treated to the same privacy as other forms of communication. As an Internet user you should be warned that there are risks associated with transmitting information across the Internet. Cookies may be used on web sites. Users can set their Internet browser to refuse cookies but access to e-commerce areas may be impeded. WALDRONSMITH Management takes no responsibility to ensure that the Data is accurate, complete and up to date, particularly after the completion of a Congress. WALDRONSMITH Management takes reasonable steps to protect the Data it holds from misuse, unauthorised access, loss, disclosure or modification. Credit card numbers are encrypted. On completion of a Congress the information is given to the client and a back up copy is securely archived. It is anticipated that your key personal information will be subject to routine review by you when dealing with WALDRONSMITH Management. If you should find that any information is incorrect or obsolete you are encouraged to make contact with WALDRONSMITH Management and to authorise any necessary changes.


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